Lead Concierge
Situated at the base of the Rocky Mountains, Balfour Senior living in Louisville, CO is seeking talented and team-oriented associates.
Here our residents enjoy a full continuum of care paired with our signature amenities and services.
We are committed to a work environment of integrity, respect and a customer focus.
Why work for Balfour? Medical, dental and vision plan coverage for eligible employees - (Immediate Coverage!) 401k with matching Generous paid time off (PTO) and sick time for full time and part time employees Tuition Reimbursement Program Employee Referral Bonus ($3,000 per FT referral) Employee Resident Referral Bonus Programs POSITION
Summary:
In this role you will work as a Lead Concierge at the front desk, provide five-star quality concierge services.
Serving as an ongoing resource by pro-actively anticipating the needs of our residents so a solution can be offered before being requested.
The Lead Concierge responds to each of our residents and visitors, personalizing the delivery of the service to meet the specific needs of each resident.
ESSENTIAL JOB
Responsibilities:
Greet and direct all visitors in a friendly and helpful manner Administrative support, including maintenance of resident directories and writing the schedule for the concierge team Answer all incoming calls within three rings and transfer calls or take messages as necessary Respond to residents' and family members' questions and concerns Monitor the front lobby and entrance area for cleanliness and maintain and organize incoming mail Ability to direct residents and their families to available services both in-house and in the general vicinity Provide support to the life enrichment and administrative staff Ability to maintain a customer focus by treating all residents with respect and integrity Ability to accept responsibility for agreements made and follow through as appropriate QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:
Acknowledge and greet all residents and guests with utmost courtesy Assure prompt and positive action on all resident complaints, questions, concerns and suggestions Deal with all resident personal issues in a discreet and confidential manner at all times.
Always look for ways to improve service to residents Demonstrated problem solving skills Demonstrated experience working in a customer focused role Ability to multi task and thrive in a fast paced, ever changing environment.
Ability to communicate openly, honestly and responsibly with others Ability to maintain a customer focus treating all customers with respect and integrity Ability to accept responsibility for agreements made and follow through as appropriate About Balfour Senior Living:
Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art.
Since the first community in 1999, Balfour has grown to include ten communities with new projects on the horizon.
Balfour is striving to be the most admired senior living company in the United States.
Placement within the range depends on experience, skills, and abilities of the candidate Balfour Senior Living is an Equal Opportunity Employer (EOE) PI226319972 Recommended Skills Administration Courtesy Friendliness Maintenance Multitasking Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
Here our residents enjoy a full continuum of care paired with our signature amenities and services.
We are committed to a work environment of integrity, respect and a customer focus.
Why work for Balfour? Medical, dental and vision plan coverage for eligible employees - (Immediate Coverage!) 401k with matching Generous paid time off (PTO) and sick time for full time and part time employees Tuition Reimbursement Program Employee Referral Bonus ($3,000 per FT referral) Employee Resident Referral Bonus Programs POSITION
Summary:
In this role you will work as a Lead Concierge at the front desk, provide five-star quality concierge services.
Serving as an ongoing resource by pro-actively anticipating the needs of our residents so a solution can be offered before being requested.
The Lead Concierge responds to each of our residents and visitors, personalizing the delivery of the service to meet the specific needs of each resident.
ESSENTIAL JOB
Responsibilities:
Greet and direct all visitors in a friendly and helpful manner Administrative support, including maintenance of resident directories and writing the schedule for the concierge team Answer all incoming calls within three rings and transfer calls or take messages as necessary Respond to residents' and family members' questions and concerns Monitor the front lobby and entrance area for cleanliness and maintain and organize incoming mail Ability to direct residents and their families to available services both in-house and in the general vicinity Provide support to the life enrichment and administrative staff Ability to maintain a customer focus by treating all residents with respect and integrity Ability to accept responsibility for agreements made and follow through as appropriate QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:
Acknowledge and greet all residents and guests with utmost courtesy Assure prompt and positive action on all resident complaints, questions, concerns and suggestions Deal with all resident personal issues in a discreet and confidential manner at all times.
Always look for ways to improve service to residents Demonstrated problem solving skills Demonstrated experience working in a customer focused role Ability to multi task and thrive in a fast paced, ever changing environment.
Ability to communicate openly, honestly and responsibly with others Ability to maintain a customer focus treating all customers with respect and integrity Ability to accept responsibility for agreements made and follow through as appropriate About Balfour Senior Living:
Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art.
Since the first community in 1999, Balfour has grown to include ten communities with new projects on the horizon.
Balfour is striving to be the most admired senior living company in the United States.
Placement within the range depends on experience, skills, and abilities of the candidate Balfour Senior Living is an Equal Opportunity Employer (EOE) PI226319972 Recommended Skills Administration Courtesy Friendliness Maintenance Multitasking Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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